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Research_Mex's avatar
Research_Mex
Explorer | Level 3
2 months ago

Old version of files overwriting the latest version on the cloud

Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of...
desktop
sync
windows
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Research_Mex - thanks for bringing to our attention.

    If the version of the Dropbox desktop app you mentioned is the correct one, it's quite outdated now. You can find the most recent stable version ( 234.4.5591) on this page.

    As for the possible reasons for conflicted copies, you can take a look at this help center article.

    Let us know if you have any follow up questions. 

    • Research_Mex's avatar
      Research_Mex
      Explorer | Level 3
      2 months ago

      Walter​  1) We understand that the old version of Dropbox version was present.  The version has been updated now. Our question is more towards why it occurred ?  was there any technical issues / bugs issue etc with that version ?
      2)  We have already gone through that link.  Please check my first response to the question which has the EDIT 


      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        I won't be able to tell for sure without account and device specific information Research_Mex​

        You can have the person who was affected by this contact us directly for further investigation if needed. 

        Let me know if you have anything else to add or ask in the meantime. 

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