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Research_Mex's avatar
Research_Mex
Explorer | Level 3
2 months ago

Old version of files overwriting the latest version on the cloud

Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I won't be able to tell for sure without account and device specific information Research_Mex​

You can have the person who was affected by this contact us directly for further investigation if needed. 

Let me know if you have anything else to add or ask in the meantime. 

Research_Mex's avatar
Research_Mex
Explorer | Level 3
2 months ago

Walter​ Thank you for the responses. We shall check and update the device specifics information here if available.  I suspect most of the info might not, as the affected device/PC has been restored already.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, keep us posted anyhow Research_Mex 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hope you don’t mind me nudging you, Research_Mex. Do you still need help with this, by any chance? 

    Let us know if everything looks OK on your end now.

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