Some files are not syncing from my desktop to my other devices

I don't know what happened to the reply I sent yesterday, but I created an Excel spreadsheet and a Word document and saved them to Owner>DropBox>Personal Files on my desktop.  Neither appears in DropBox on my mobile devices.

I was unable to figure out the account my mobile devices were using, but I am fairly certain it is the same as I have been using with no problems for a few years.

Thank you

Most of what I use are Excel, but I will try adding a new file and let you know.

Thanks.

Thanks for the heads up bulldogman! 

If you could check, that'd be lovely.

Does that only happen with Excel files? If you add a new file, I am guessing you can see it on the mobile app, right?

I will need to check the accounts on the mobile devices, but I am 99% sure they are the same as the desktop.   Excel files that I edit on the desktop do not update to the mobile devices.  That is the problem.

Thank you.

Hey bulldogman if you wish you can install our app, but that purely depends on your personal preference.

If you're used to the website, that's no problem at all.

So, just to sum the situation up: you're adding content using your account online, but the files aren't visible when you open your mobile app.

Have you made sure that both your iPhone and iPad are using the same account as the one you're signing into online? 

Also, if you edit an existing file, can you see when changes when you open your mobile app?

Thank you for your help, Hannah.  I don't have the app on my desktop.  I get into it through a link, thus no icon.  Do I need to install the app on my desktop as well?

The files are accessible on my desktop, but not iPhone or iPad.

Hopefully, this will help.

Thank you.

Hey bulldogman, thanks for joining our Community.

It sounds like there might be a syncing issue with the Dropbox application on the particular computer, so let's see what we can find.

What's the sync status of the Dropbox app on your computer?

You can see that along with the app version when hovering over the Dropbox icon in your system tray/menu bar.

Also, are the files all accessible from your account online?

Let me know and we'll go from there.