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Simon Poulton's avatar
Simon Poulton
Explorer | Level 3
2 years ago
Solved

'Something went wrong' error when looking to upload files for Creative brief

I am working with a creative agency that has an online briefing/booking form, as part of that briefing form, there is a dropbox link giving the option to upload any supporting documentation/assets fo...
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  • Jay's avatar
    Jay
    2 years ago

    Hi @Simon Poulton, thanks for bringing this to our attention.

     

    It sounds like you're referring to a file request link, and that there may be an issue with the link that they have provided to you. Either they have reached their daily bandwidth limit, or the file request link to Dropbox was deleted or is incorrect.

     

    They would need to be the ones to resolve this matter with the file request link. As you have already contacted them regarding this, they should be aware of it.

     

    If you have any further queries, feel free to message back.

Simon Poulton's avatar
Simon Poulton
Explorer | Level 3
2 years ago

Thanks, I've heard back from the Creative agency and it does indeed seem that there was a problem with the file-sharing link. It has now been corrected and I have access.

 

Many thanks

Si

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No problem at all, glad to have helped out. 

 

Enjoy your week!

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