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TK76
1 year agoExplorer | Level 4
Suspended sharing activity because of a violation of Dropbox’s Terms of Service
Hello,
I've been having trouble sharing a file or folder for days I always get the message:
Can’t share file
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work.
22 Replies
- Megan1 year ago
Dropbox Community Moderator
Hey Angelines, since you didn't receive the original email, let's try something different.
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other". It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Angelines1 year agoExplorer | Level 3
I have not received your email, please can you resend?
Thank you - Megan1 year ago
Dropbox Community Moderator
Hey Angelines, have you checked the correct Dropbox account, along with your spam/junk folder?
I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address.
- Angelines1 year agoExplorer | Level 3
I have not received your email, please can you resend?
Thank you - Hannah1 year ago
Dropbox Community Moderator
Thanks, Angelines! You've got mail. 🙂
- Angelines1 year agoExplorer | Level 3
Of course, please do asap.
- Hannah1 year ago
Dropbox Community Moderator
- Angelines1 year agoExplorer | Level 3
Can’t share file or folders and getting the below message:
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.Neither chat or community subject can help.
Cannot wait any longer as I use dropbox everyday at work.
Thank you.
- Angelines1 year agoExplorer | Level 3
I have the same problem, please help !!
- Hannah1 year ago
Dropbox Community Moderator
Sure thing, TK76, I just emailed you, so I'll see you there!
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