We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
GG_drop
2 years agoExplorer | Level 3
Upload crashes in Chrome. What can I do?
New iMAC 24". Updated system, updated dropbox desktop (& beta API, v. 181.4.5678). Fast fiber internet lan connection. Unable to upload a file or afolder for backup in dropx (have ample space).
Thanks
16 Replies
- Walter2 years ago
Dropbox Community Moderator
Hi there GG_drop, sorry to hear about this.
Can you please let us know your computer's exact OS version and where your Dropbox folder is located as per the sync tab in the app's preferences, if possible before the app crashes?
Do the crashes happen after you take a certain action or immediately after launching it?
Any additional information you can share is more than welcome!
- GG_drop2 years agoExplorer | Level 3
Dropbox is located in "Locations".
Still have only old backups from my laptop and another iMAC, occupying less than 4% of my 2 TB.
Reinstalled all, and no limits on bandwidth.
New computer installed by 'migration assistant'.
Thanks,
- GG_drop2 years agoExplorer | Level 3
- Walter2 years ago
Dropbox Community Moderator
Thanks for the additional information GG_drop
Could you clarify when the crashes occur as well for us?
- GG_drop2 years agoExplorer | Level 3
Upon uploading as can be seen in the screenshots (Chrome)
thank you!
- GG_drop2 years agoExplorer | Level 3
OOps forgot another screenshot- please see here
- Megan2 years ago
Dropbox Community Moderator
Hi GG_drop, just to sum it up: it seems you're using Chrome to upload content to your account online.
Now, judging from the last screenshot and the amount of files you're trying to upload at once, it makes sense that the website would crush.
You can either break the amount in smaller batches, or use the app, to upload content to your account, and allow for it to sync online. Can you give it a go, and let me know of the results?
- GG_drop2 years agoExplorer | Level 3
thank you!
Tried with Safari and it works to some extent, in chunks of data (which was impossible with Chrome). The reported task I got is quite funny:
only 20 years left to complete.
Nevertheless, it working very very slowly but working somehow no.
Problem left (for the time being...):
The "updating files" takes forever. Pleaae see:
thank you so much!
GG
- GG_drop2 years agoExplorer | Level 3
One more question: you wrote:
"or use the app, to upload content to your account, and allow for it to sync online."
Do you mean the Desktop application in "Locations" and dragging folder there?
This sounds as a better approach but I'm not sure how to do it
Again, many thanks
GG
- Jay2 years ago
Dropbox Community Moderator
Hi GG_drop, yes, if you move files and folders into your Dropbox folder, the Dropbox desktop application would sync them to the site.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!