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bettyh's avatar
bettyh
Helpful | Level 5
2 months ago
Solved

Why are my cell phone and laptop not in sync with Dropbox?

I have an Android phone and a Windows 11 laptop.  I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes.  Tried to go to "settings" in Dropbox, but can't find settings!  Googled it but that was no help. 

 

Android
desktop
Mobile
sync
  • Rich's avatar
    Rich
    2 months ago
    bettyh wrote:

    I just went to that site and it is showing the older version of the document... without my changes. What is going on?

    Is the Dropbox application running on your laptop? If not, it won't be able to sync your files. Make sure you can see the Dropbox icon in the system tray (near the time in the bottom-right corner). If you see the icon, you can hover over it to check its status.

    https://help.dropbox.com/account-settings/view-preferences

6 Replies

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hi there bettyh​ , and welcome back to the Dropbox Community 👋

    Thanks so much for coming back to let us know the issue is resolved. It's always great to hear and really helpful for others who might run into the same thing 😊

    By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox across your phone and laptop, I’d love to know… what do you use Dropbox for day to day? Whether it’s for work, personal files, or something in between, I’m always curious how people make it part of their routine.

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey there, bettyh​!

    Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.  😇

  • bettyh's avatar
    bettyh
    Helpful | Level 5
    2 months ago

    Aha!  Thank you, Rich!  I didn't have Dropbox on my task bar.  I just put it on my task bar and then checked it on my phone.  Updated document is reflected now.  Thanks for your help!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    bettyh wrote:

    I just went to that site and it is showing the older version of the document... without my changes. What is going on?

    Is the Dropbox application running on your laptop? If not, it won't be able to sync your files. Make sure you can see the Dropbox icon in the system tray (near the time in the bottom-right corner). If you see the icon, you can hover over it to check its status.

    https://help.dropbox.com/account-settings/view-preferences

  • bettyh's avatar
    bettyh
    Helpful | Level 5
    2 months ago

    I just went to that site and it is showing the older version of the document... without my changes.  What is going on?

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