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"You seem to be having internet issues" error preventing upload even w/o Internet issues present
Trying to use Dropbox for the first time, a relative set up an account w/ 2TB of storage so we could share old home movies. I'm trying to upload one that's like 7GB and almost two hours, understandably the upload time it gives me is sizable which is fine, but four times now the upload has stalled with a message of "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." despite not actually having any Internet issues as every other site is cooperating fine, and even if I leave the tab open for a while there's no further progress on the upload. Have never had this issue with large uploads to Google Drive or YouTube, etc. Tried signing out and in as well. Any particular fix for this beyond just using a different service besides Dropbox instead? Thanks!
Hi Everybody,
Thanks for your patience while we looked into this. Our engineering team has implemented a change that they believe may solve this issue.
Go ahead and re-attempt any failed uploads and let us know if it works or if you are still receiving the same error message. I will pass this information along to the investigating team.
Regards,
Ben
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I see several people have had success. We still see the issue regardless of browser and file size.
Thank you
BenDBXCommunity Manager
Hi CHOA_Admin
I wanted to check in to make sure you're still experiencing this issue. I've spoken with a few colleagues that believe that this may be a different issue since, as you said, this is happening on files of all sizes.
You can reply here to let me know if you are still receiving this error message when attempting to upload files. If this is the case, would you mind if we reached out to you via email to have our support team look into it?
Regards,
Ben
Yes, the issue is still happening to this day. Filesizes between 1MB to 1GB, same issue on Chrome and Edge. It just will not upload via any browser anymore. I have used the desktop app, but that's not a solution to the problem, just a workaround really.
- Walter
Dropbox Community Moderator
Hey BierTier, sorry to hear about this.
Have you cleared your browser's cache at all lately? Also, could you try another browser or an incognito window with no plugins or extensions running and let us know how it goes?
If the issue persists, you can also try rebooting your computer and/or router and updating your browser.
In any case, please keep us posted!
I am also having this issue. It's been for over 10days now, and nothing I do seems to fix the issue.
I've uninstalled and reinstalled browsers, tried them all, cleared my cache, turned off all extensions, used incognito mode, restarted my computer, and made sure everything is up to date.
Restarted my internet connection. Everything. It really seems like an issue on the coding end of things.
Dropbox lite app won't upload any of my files either.This is extremely frustrating, and I need to be able to upload my files.
I've been using your services for over 10 years. This has never been an issue for me before this month.- Walter
Thanks for flagging this with us Fuuka - I appreciate the time you took to list the troubleshooting steps you've performed so far as well - great job btw!
Could you maybe send us a screenshot of the exact error you're getting too and clarify your device's OS version?
Thanks for the fast reply!
My OS is Microsoft Windows 10 Pro[removed per the Community's Guidelines]
I didn't see an upload option, so I hosted the screenshot via google drive.
Oh! No problem, thanks for the walkthrough.
