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STUD69's avatar
STUD69
Explorer | Level 3
8 months ago

A new referral has been marked ineligible, even though my friend has a brand new computer.

Hello all, A friend of mine has purchased a new computer. I recommended them to install Dropbox and invited them to use my referral link. The link was sent to an email which was new and never had...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey STUD69! Thanks for posting this on our forum today.

The new computer that you mention, is it possible that it was connected to the same IP address as you, when your friend linked it to Dropbox? 

Other than that, have they also verified their Dropbox email address in the meantime?

Let me know and we can take it from there.

  • STUD69's avatar
    STUD69
    Explorer | Level 3
    8 months ago

    Hello Nancy. Thank you for your interest in this matter and quick response.

    My friend is in Poland and I am in Australia, so quick different IPs. However, the old computer and new computer will have the same IP as they are using the same wifi connection, being in the same home as each other. 

    I have to follow up on the email verification part.
    I will be in touch.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Thanks for the update on this and let us know if anything changes STUD69 

      • STUD69's avatar
        STUD69
        Explorer | Level 3
        7 months ago

        Apart from having my reply to you deleted, nothing has changed.
        What changes should I be expecting, other than deletion of comments?

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