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kalebseaton's avatar
kalebseaton
Helpful | Level 5
3 years ago

Dropbox is taking up all of the space on my harddrive

Dropbox is killing me. I have 2TB of space on my laptop, Dropbox is taking up almost 700gb of it, despite all of my files being set to Online Only. I've also followed the steps suggested by other users to toggle "Online Only files on Mac" which appears to have done nothing.

 

I finally resorted to deleting the Dropbox app with the intent of re-downloading it, hoping that that would clear out whatever data it is supposedly storing, but when I deleted the dropbox app, the folder in the finder window still stayed there, and is STILL showing 700gb of storage being taken up. I can't seem to get rid of it. Can anyone give me any advice?

desktop
Error Messages
Mac
Storage space
sync

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  • for-Or's avatar
    for-Or
    New member | Level 2
    8 months ago

    Same thing happened to me. I kept making space on my computer and in the morning it was all gone.   had no idea what was the source of it.  finally after devoting hours to the issue, an apple rep have found the source of the issue  - Dropbox. 149 GB. (it was in the library, - group containers, .... - root mount).  Dropbox is not providing telephone support unless you are on a theme plan (unbelievable). Dropbox is saying that it's because I have too many files in my DB cloud account (hmm, isn't it what is for?).  at this point I couldn't even have the app installed correctly so I can uninstall and after deleting the file it kept filling up my drive again. spending hours with apple support who were very helpfull.  2 days later - again my drive is full.  56 GB in library -  cloud storage.  more time with apple support.  I am downloading all my info from the cloud and deleting my account.  especially in light of the fact that they don't provide phone support.     

  • for-Or's avatar
    for-Or
    New member | Level 2
    8 months ago

    they will share screen with you but you'll have to communicate through a different chat window and thats a real mess. and when the'll ask you to attach a screenshot you're chat is going to crash and they'll disconnect the screen share and your only option is to start a new chat with a different rep... 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi for-Or - thanks for taking the time to share your experience with us and sorry to hear about the issues you had with the chat option too.

    I was able to locate your active support ticket in our system and passed your comments on to the agent who's handling your case. I can see that they replied to you there a little while ago, so please have a look at your inbox for their message in order to continue troubleshooting. 

    Let me know if you'd like to ask or add anything else in the meantime. 

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