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Forum Discussion
My (free) Dropbox account appears to have lost its extra referral space.
Dropbox Plan
Standard
Device
Desktop/iphone
Operating System/Browser (if using the web)
Windows 11
Question or Issue
I was a very early adopter and recommended Dropbox to many others, earning the maximum (I believe) storage space through my efforts. I have a number of not-for-profit files on the system, which are now under threat because Dropbox is now saying I only have a 2GB allowance. This came about after I uploaded some files on a temporary basis and hit my maximum storage space. This was quickly addressed, but I seem to have lost the space that I previously enjoyed, having earned it via referrals. I need to know whether or not it is recoverable, as I will have to make other arrangements for my not-for-profit activities if it isn't recoverable.
12 Replies
Having resolved the problem by uninstalling and reinstalling, the messages have started again for no apparent reason, see below.
- Hannah
Dropbox Community Moderator
Hey t3ole, thanks for the nudge and sorry to hear about this.
From what I can see, the previous ticket Nancy opened for you, was sent to our specialists.
Since it's closed now, can you see if you can reply to it, to open a new, follow-up ticket to let the team know you're having this issue again?
