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Forum Discussion
AAPPP
17 days agoNew member | Level 1
No bonus space after successful referral
Hi Dropbox, I’ve sent an invite to a friend for a referral.
my friend subsequently installed dropbox on a desktop, logged in, and hit the button in the email she received requesting email confirmation.
She is actively using Dropbox now, but in my referral status page it shows only “invitation sent”.
glad if you can help resolve.
thx! a.
- Mark
Super User II
AAPPP wrote:
She is actively using Dropbox now, but in my referral status page it shows only “invitation sent”.
She isnt using the email address you sent her as the account she signed up for unfortunately. That way its not trackable.
You'll also be able to confirm that at her side as she wont have gotten the extra space either.
- AAPPPNew member | Level 1
Thanks Mark, really appreciate your prompt response. It certainly is an active email address. There she received the verification email.
And she has used that email address to signup into dropbox.- Mark
Super User II
If, for example, she is GMail and used gmail instead of googlemail or has added punctuation in to the bit before the @ then it would be a different email to what you used.
Either way, as I said check her space out as if she has a referral bonus she should also have 250mb free.
- AAPPPNew member | Level 1
No punctuation issues. No gmail vs googlemail. Indeed she has only 2GB of space, without the 250MB.
What to do now to resolve this?- Mark
Super User II
Hopefully somebody from Dropbox will see it tomorrow and may be able to help.
Referral space isn't guaranteed unfortunately though.
- AAPPPNew member | Level 1
Thanks so much for your help!
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