Forum Discussion

AAPPP's avatar
AAPPP
New member | Level 1
17 days ago

No bonus space after successful referral

Hi Dropbox, I’ve sent an invite to a friend for a referral. 

my friend subsequently installed dropbox on a desktop, logged in, and hit the button in the email she received requesting email confirmation. 

She is actively using Dropbox now, but in my referral status page it shows only “invitation sent”. 

glad if you can help resolve.

thx! a.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    AAPPP wrote:

    She is actively using Dropbox now, but in my referral status page it shows only “invitation sent”. 

    She isnt using the email address you sent her as the account she signed up for unfortunately. That way its not trackable. 

    You'll also be able to confirm that at her side as she wont have gotten the extra space either. 

  • AAPPP's avatar
    AAPPP
    New member | Level 1

    Thanks Mark, really appreciate your prompt response. It certainly is an active email address. There she received the verification email.
    And she has used that email address to signup into dropbox. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      If, for example, she is GMail and used gmail instead of googlemail or has added punctuation in to the bit before the @ then it would be a different email to what you used. 

      Either way, as I said check her space out as if she has a referral bonus she should also have 250mb free.

  • AAPPP's avatar
    AAPPP
    New member | Level 1

    No punctuation issues. No gmail vs googlemail. Indeed she has only 2GB of space, without the 250MB. 
    What to do now to resolve this?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II

      Hopefully somebody from Dropbox will see it tomorrow and may be able to help.

      Referral space isn't guaranteed unfortunately though. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey AAPPP, thanks for reaching out to us.

      Can we send you an email, so we can investigate this a bit further?

      • AAPPP's avatar
        AAPPP
        New member | Level 1

        Yes please. Do you have my email address? Hoe can I share it (without publishing it on the internet). Or can you share yours?

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