Forum Discussion

ericdou's avatar
ericdou
Explorer | Level 3
7 months ago

Our referral has been marked ineligible, even though it shouldn't be.

I recently referred to a colleague to setup a new dropbox account on his Mac. After installing and login the desktop app, the status of the referral says X Ineligible. Based on the info from the he...
Error Messages
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Welcome aboard our forum, ericdou! Hope you’re doing well. 

Since you mention that you referred a colleague, can you clarify if you’re sharing the same IP address as him? 

Other than that, is it possible that the Dropbox app was previously installed on his computer, even if it was by a different person?

Let me know, and we’ll have a look.

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