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ericdou's avatar
ericdou
Explorer | Level 3
7 months ago

Our referral has been marked ineligible, even though it shouldn't be.

I recently referred to a colleague to setup a new dropbox account on his Mac. After installing and login the desktop app, the status of the referral says X Ineligible. Based on the info from the he...
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Storage space
ericdou's avatar
ericdou
Explorer | Level 3
7 months ago

Hi Nancy:

It is unlikely we are sharing the same IP. If it really happen, how can we resolve this issue?

The Dropbox app is newly installed - this is for sure.

Thanks for the support!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for the additional info, ericdou! I’ve just logged a ticket for you. 

Please respond to it directly and we’ll further check this via email.

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