Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota.
Dropbox Plan
Free
Device
Mac
Operating System/Browser (if using the web)
macOS
Dropbox App Version (if using the app)
Question or Issue
Like many users I am getting the Team Storage error 2.65 gb of 2.0gb and I can't do anything to correct the error. I am the Admin btw.
I have deleting all of the files that I have on line, although I deleted some of them from my Mac as opposed to doing it by logging on to Dropbox.com. I suspect that the problem may be because of what the team members (7 of us) are storing on their local machines.
None of us are software experts, so we are doing our best to figure this out. (We are the Exec of a motorcycle enthusiast club and we use Dropbox to make our membership list and other documents available to the exec members.)
I have been trying to figure this out on my own and have not had any success. I would appreciate Andy help and guidance that you can offer.
Dave [removed per Community Guidelines]
1 Reply
- Dell_Dropbox
Community Manager
Welcome to the community Goochman
Your Dropbox account may be over quota (2.65 GB used of a 2.0 GB limit), which can pause syncing and prevent changes until you’re back under the limit. The key thing to know is that other members’ local files do not affect your Dropbox storage unless the content is actually stored in Dropbox.
Please sign in on Dropbox web, delete or move some of the largest files and folders you own, and leave any shared folders you no longer need. Once your usage is back under 2 GB, everything should start working again (it can take a little time for storage totals to refresh).
