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Dreamm's avatar
Dreamm
New member | Level 2
4 months ago

Referral storage marked ineligible

Hi, I have invited two new users on Dropbox where they have signed up and downloaded the app using 2 different laptop and IP network. The status turned from Waiting for installation to Ineligible after they have installed the app. 

Please let me know what I should do. Thanks 

Dropbox Basic
Referrals
Storage space

2 Replies

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  • Dreamm's avatar
    Dreamm
    New member | Level 2
    4 months ago

    I should mention that I didn't receive free storage after I invited other users through my referral link. Any idea what I should do?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey Dreamm, I'd be happy to help! 

    I went ahead and sent you an email, in order for us to investigate further. Reply back to me as soon as possible, and we'll take it from there.

    Thanks a bunch!

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