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Queen22's avatar
Queen22
Helpful | Level 5
4 years ago
Solved

Referrals ineligible

Hello,

 

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.

  • Megan's avatar
    Megan
    4 years ago

    Hi Queen22, let's see what I can do to help! 

     

    I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

     

    Cheers! 

27 Replies

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  • davidgomez79's avatar
    davidgomez79
    Explorer | Level 3
    3 years ago

    To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    davidgomez79 wrote:

    To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.


    It needs to be installed on a computer. Phones and tablets do not count in the referral program.

  • Colin_posts_here's avatar
    Colin_posts_here
    Explorer | Level 4
    3 years ago

    @davidgomez79, specifically, he needs to install the Desktop (PC or Mac) Dropbox application using the account that you invited. I believe (but not certain), it must be a PC or Mac that does not already have another Dropbox account on it. The current Dropbox promo does not support mobile devices, even if those devices are the only ones some of your contacts or family have access to.

     

    Dropbox's purpose in giving away the free space is to increase Dropbox usage among desktop users, competing with OneDrive and Google Drive in the hope that some of those free users will shift to paid users. I realize you could argue that mobile users could also become paid users, but for whatever reason, probably that Dropbox doesn't see as high a conversion rate to paid users among mobile free-tier users, they have never offered the reward for getting a new mobile user. 

  • Dorian_C's avatar
    Dorian_C
    Explorer | Level 3
    3 years ago

    I have a question with 2 referrals where one still just says "invitation sent" (but the person showed me that she's using it) and the other (sent at about the same time at the end of 2022) had also said "invitation sent," where he thought he was all setup, but wasn't sure, so we tried again and now it has changed to "Ineligible" and the date changed to today. Can we get credit for these? I believe they meet all the requirements: new Dropbox accounts and installs on Windows. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dorian_C, I hope you're doing well! 

     

    I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further? 

     

    Let me know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dorian_C, I just sent you an email, I'll see you there!

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