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DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Sharing Dropbox folder Issues - Plus & free account

A client is having issues uploading files to a shared folder I created.  I have a Plus account with 2 TB of storage (163.GB used) and she has a free account.  When she tries to use the link I have sent to upload a file, her Dropbox tells her she is out of storage and cannot upload to my shared folder.  I have other clients who do not have this issue, whether they have a Dropbox free account.

 

Appreciate any help! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi DebDamm, thanks for messaging the Community!

     

    If you have a shared folder, and the other user doesn't have enough quota, then it won't be possible to add the folder to their account.

     

    How large is the shared folder you're trying to share?

     

    This will help me to assist further!

    • DebDamm's avatar
      DebDamm
      Explorer | Level 4

      Thanks for the quick replay Jay! The shared folder is empty (except for 3 empty subfolders). So basically I can't share my folder with this client unless she deletes files from HER account or upgrades?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        If the folder is empty, it should be possible to add it to their account. 

         

        Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

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