Forum Discussion

Linuschibros's avatar
Linuschibros
Explorer | Level 4
8 months ago

The referral I sent to a new friend has been marked as ineligible.

Hello Dropbox Community, I have referred a brand new friend and also managed the installation and set up of the dropbox include introduction and funtional usage such as scan function.  but unfortunat...
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Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Welcome back to the forum, Linuschibros!

Just to make sure all the required steps have been properly followed, has your friend set up a brand new Dropbox account and installed the desktop app on a device that wasn’t signed in to Dropbox previously (even with a different Dropbox account)?

Finally, have they verified their Dropbox email address? 

Let me know and we’ll go from there.

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