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Forum Discussion

KimSB's avatar
KimSB
Explorer | Level 3
9 months ago

The referral I sent to my friend has been marked as ineligible.

Hi everyone, I'm still encountering an issue with a Dropbox friend referral where I'm trying to earn the 500MB bonus storage. I sent the invitation back in 2016. The referral was marked as "ineligi...
Dropbox Basic
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for your post, KimSB.

To clarify, is your friend trying again to accept the same referral you sent them back in 2016? What if you send them a new one? Is the referral still being marked as ineligible? 

Other than that, the reasons why referrals are usually rendered ineligible in our system are the ones mentioned in this Help Center article. 

Finally, you mentioned in the beginning of your post that your friend isn't using the same device as you; are they connected to the same IP address as you perhaps?

Let me know more info, and we’ll go from there.

  • KimSB's avatar
    KimSB
    Explorer | Level 3
    9 months ago

    Thank you for your prompt response.

    Unfortunately, when I attempted to send a new referral link via the referral page, the button was inactive and unclickable, preventing me from generating a new link.

    I had no choice but to have my invitee find and accept the referral link I originally sent in 2016.

    Regarding your question about IP addresses, while we work at the same company and may share the same external IP address due to our company's network configuration, we use different computers. Consequently, our internal IP addresses and MAC addresses are distinct.

    Could you please advise on how to proceed so that both my invitee and I can receive the referral bonus?

    Thank you for your assistance.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Thanks for the update, KimSB.

      Can we actually send you an email, so we can take a closer look?

      • KimSB's avatar
        KimSB
        Explorer | Level 3
        9 months ago

        That would be great.

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