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Forum Discussion

KimSB's avatar
KimSB
Explorer | Level 3
9 months ago

The referral I sent to my friend has been marked as ineligible.

Hi everyone, I'm still encountering an issue with a Dropbox friend referral where I'm trying to earn the 500MB bonus storage. I sent the invitation back in 2016. The referral was marked as "ineligi...
Dropbox Basic
Referrals
Storage space
KimSB's avatar
KimSB
Explorer | Level 3
9 months ago

Thank you for your prompt response.

Unfortunately, when I attempted to send a new referral link via the referral page, the button was inactive and unclickable, preventing me from generating a new link.

I had no choice but to have my invitee find and accept the referral link I originally sent in 2016.

Regarding your question about IP addresses, while we work at the same company and may share the same external IP address due to our company's network configuration, we use different computers. Consequently, our internal IP addresses and MAC addresses are distinct.

Could you please advise on how to proceed so that both my invitee and I can receive the referral bonus?

Thank you for your assistance.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the update, KimSB.

Can we actually send you an email, so we can take a closer look?

  • KimSB's avatar
    KimSB
    Explorer | Level 3
    9 months ago

    That would be great.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi again, KimSB! I've gone ahead and sent you an email. Please reply to it, when possible, and we’ll check this further.

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