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Forum Discussion

KimSB's avatar
KimSB
Explorer | Level 3
9 months ago

The referral I sent to my friend has been marked as ineligible.

Hi everyone, I'm still encountering an issue with a Dropbox friend referral where I'm trying to earn the 500MB bonus storage. I sent the invitation back in 2016. The referral was marked as "ineligi...
Dropbox Basic
Referrals
Storage space
GregP1's avatar
GregP1
Explorer | Level 3
9 months ago

When dialogue goes into direct email mode, it would still be helpful if the community could learn the general outcome...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey GregP1, you're absolutely right about this one! 

    When it comes to referrals, we usually switch to email in order to have some account-visibility and check the referral's status on our end.

    We can then proceed accordingly and either add the referral space to the account on behalf of the user, or inform them as to why they're seeing this status, and how they can proceed in order to fix it.

    If you're facing a similar situation let me know and I'll be more than happy to help. 🙃

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