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kcrisp's avatar
kcrisp
New member | Level 1
2 months ago

Why are my referrals ineligible?

I sent two referral invites and they both accepted from the email link and downloaded the app on their computer.  Neither had dropbox before but the status continues to say, "referral ineligible".  WHY?

Dropbox Basic
Referrals

12 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi kcrisp, thanks for bringing this to our attention.

    If a referral is considered to be ineligible, then it could be due to users already having a Dropbox account, or that they registered or installed the Dropbox desktop application on the same computer or network.

    Could this be the case when it comes to both those referrals?

    This will help me to assist further.

  • kcrisp's avatar
    kcrisp
    New member | Level 1
    2 months ago

    No, I verified this before reaching out.  Neither had the dropbox accounts nor had they downloaded the dropbox app yet to their desktops!

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago
      kcrisp wrote:

      Neither had the dropbox accounts nor had they downloaded the dropbox app yet to their desktops!

      And were they on the same network as you?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Are you on a company or education network at all, or are these all personal users accessing from their personal machines, without using any VPN or other proxy or security software?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Were they accessing the network using a VPN, proxy or other security software?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey kcrisp, can I send you an email in order for us to investigate further? 

      I'm going to need some account specific info and tools in order to look into this. 

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