Forum Discussion

kcrisp's avatar
kcrisp
New member | Level 1
10 months ago

Why are my referrals ineligible?

I sent two referral invites and they both accepted from the email link and downloaded the app on their computer.  Neither had dropbox before but the status continues to say, "referral ineligible".  WHY?

Dropbox Basic
Referrals

12 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi kcrisp, thanks for bringing this to our attention.

    If a referral is considered to be ineligible, then it could be due to users already having a Dropbox account, or that they registered or installed the Dropbox desktop application on the same computer or network.

    Could this be the case when it comes to both those referrals?

    This will help me to assist further.

  • kcrisp's avatar
    kcrisp
    New member | Level 1
    10 months ago

    No, I verified this before reaching out.  Neither had the dropbox accounts nor had they downloaded the dropbox app yet to their desktops!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    kcrisp wrote:

    Neither had the dropbox accounts nor had they downloaded the dropbox app yet to their desktops!

    And were they on the same network as you?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Are you on a company or education network at all, or are these all personal users accessing from their personal machines, without using any VPN or other proxy or security software?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Were they accessing the network using a VPN, proxy or other security software?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey kcrisp, can I send you an email in order for us to investigate further? 

    I'm going to need some account specific info and tools in order to look into this. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!