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ardmara's avatar
ardmara
Helpful | Level 6
3 years ago
Solved

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app.

Help! what should I do?

desktop
Error Messages
Install
Mac
Setting up the apps
  • Emmet's avatar
    Emmet
    3 years ago

    Hi everyone, 

     

    Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

     

    Regards,

     

    Emmet 

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ardmara, thanks for bringing this to our attention.

     

    Can you please send us a screenshot of the pop-up message you're getting, so we can have a visual of this?

     

    Thanks in advance!

    • ardmara's avatar
      ardmara
      Helpful | Level 6
      3 years ago

       Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.

      • ardmara's avatar
        ardmara
        Helpful | Level 6
        3 years ago

        No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share): 

         

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