I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the screen saying that DB cannot connect with two buttons - ok, and help. if I click the help it takes me to a google page asking me to sign in with my google email, and with a box asking me to sign in to a page dropboxer.net with a choice of my google or work emails. If instead I open dropbox.com all seems to be ok on the site and the app. Help! what should I do?

Hi everyone, Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. Regards, Emmet

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

50 Replies

Replies have been turned off for this discussion

Hannah
Dropbox Community Moderator
4 years ago
Hey ardmara, thanks for bringing this to our attention.

Can you please send us a screenshot of the pop-up message you're getting, so we can have a visual of this?

Thanks in advance!
ardmara
Helpful | Level 6
4 years ago
Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.
ardmara
Helpful | Level 6
4 years ago
No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share):
ardmara
Helpful | Level 6
4 years ago
to clarify: I click the 'get help button, it takes me to safari, where that message comes up on the screen.
Megan
Dropbox Community Moderator
4 years ago
Hi ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?
ardmara
Helpful | Level 6
4 years ago
yes, I can get it open, but I have to do this every time I open up the computer - open safari, go to my dropbox account, and then it will open on the desktop.
ardmara
Helpful | Level 6
4 years ago
I get this message, but then it opens:
Megan
Dropbox Community Moderator
4 years ago
Hi ardmara, can you click on the blue hyperlink, and attach the error message to your next response?
ardmara
Helpful | Level 6
4 years ago
It downloaded as .txt and that would not upload here, so I've copy & pasted into word; that wasn't supported so I tried pdf and that was not supported...
ardmara
Helpful | Level 6
4 years ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 161.4.4923
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 04395d02-4b62-5231-ae6b-4f5472bfb4e3
pid: 572
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='hilaryrobinson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hilary Robinson', pw_dir='/Users/hilaryrobinson', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', 'panopto_upload'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hilaryrobinson'
appdata: '/Users/hilaryrobinson/.dropbox/instance2'
real_path='/Users/hilaryrobinson/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
real_path='/Users/hilaryrobinson/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
real_path='/private/var/folders/qh/l38mmymn5t1dqy6sqblqh1nh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 806, in wrapper
File "dropbox/client/main.pyc", line 6261, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5788, in _init_components_for_account
File "dropbox/client/main.pyc", line 5712, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 244, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: None