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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
117 Replies
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- Jane
Dropbox Staff
- I'm ok with opening a separate ticket as well.
It happened to me again today.
I have left very detailed information on steps that lead up to the problem in the ticket.
In my case it was when another user created a file in a folder I shared with them, and they deleted it but it kept coming back.
The file did not come back if I 'paused' dropbox on my corporate laptop, but unpausing it made the file come back and 'blue screen of death' - now my computer crashes every time dropbox starts and connects to the internet - if I put the laptop in flight mode it does not crash, but only when dropbox connects to the network.
Hope this gives some clues.
The ticket you opened seems to be deleted - the link in the original email no longer works...
- Jane
- Can you please let me know once there is a fix for this? I’m having the same problem.
I meet the same issue from last week 2019-11-23, I have updated my dropbox with latest version 85.4.155, my PC is win10 enterprice.
When I start dropbox manually, 90% rate will meet BSOD (bad pool caller).
Any progress
- Jane
Hi, Jane.
Yes, this BSOD (bad pool caller) issue only exist on my win10 working machine, which is a thinkpad T480S laptop. There is a symantec enterprise antivirus installed. I can not disable/unistall this antivirus. It is controlled by our company. I tried to kill these process from "windows task manager", then they restart automatically. The antivirus software information:
Symantec management Agent version 8.1
Altiris Application metering Agent 8.1.5636
Altiris Client Task agent 8.1.6049
Altiris Inventory Agent 8.1.6101
Inventory Rule Agent 8.1.6049- Jane
