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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
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Thanks, Jane. I also received the BAD_POOL_CALLER message on the blue screen.
Mine is also a work laptop, it's a lenovo X-1.
It is running:
Windows 10 Enterprise 2016 LTSB
Version 1607
OS Build 14393.3326
I get the blue screen as soon as Dropbox starts to sync. My IT department uninstalled dropbox and now the computer works fine. They've said they've seen this issue a number of times, and it started about a month or so ago (they think Dropbox must have pushed out a new release then). Before then, I had no issues with dropbox installed on this laptop (and neither did anyone else at work).
Thanks in advance.
- Daphne
Dropbox Community Moderator
Hey there AmbrusFernas, thanks for reaching out to us here!
I've merged your post here as it seems that you're having the same issue as described by others.
To have a better look into this I've reached out to you both, Susanre and AmbrusFernas, via the emails linked with your Community profiles.
Please just check your inbox when you have a moment and we can go from there if you'd like to.
Thanks!
Just going back through my post history, it appears it has been 2 weeks since encountering this issue.
My IT department gave me the following diagnostic of this issue:
"This is happening because of the logs being generated by Dropbox. As all logs need to be checked by McAfee, the performance of McAfee is reaching it's maximum which is causing 100% CPU usage."
I was then informed that becasue of this problem, They have implemented a corporate policy to dissable the installation of Dropbox.
I will try to continue working with the dropbox technitican who reached out to me, however I feel that without the ability to install Dropbox I wont be able to assist in this issue.- Jane
Dropbox Staff
For people using Windows 10 enterprise managed by a central IT, a Windows agent that collect information on PC connected to the domain desn't like the dropbox service. I had this problem on my working computer and our IT fixed it and explain m ethe problem, I can't recall exactly what was the agent they use. Few week after I reinstall my private pc an home and installed dropbox, i used my private account somehow linked to my working account and dropbox was reinstall on my working computer. I managed then to log in, to grant my self admin right for 4 hours through a script provided by our IT, I opened task manager and kill dropbox service, after taht I unistall dropbox on my working pc again and everything when back to normal.
Thanks for clarifying Jane.
Unfortunatly my antivirus is heavily secured and there is no way for me to whitelist any files - as it is all managed through corporate policy
As stated in my ticket and my previous comment, our IT company has extended a different coprorate policy to dissalow installing and running dropbox. Which impeedes my ability to be able to troubleshoot this any further.
Just as a quick aside, is there any way for me to download an offline installer of the current release of dropbox? If it exists I will give it one more try.- Jane
Hi Jane - I'm having this issue on my corporate laptop too. They even gave me a different laoptop and I had the same issue. It runs with no problem on my personal laptop. The various errors I have received are:
BAD POOL CALLER
KERNEL_MODE HEAP CORRUPTION
PAGE FAULT IN NONPAGED AREA
Hopefully you've found some resolution for the others - like them, I don't think I can change our corporate anytivirus settings. Thanks!
Cynthia
A small bit of optimism from myself.
I made an effort to update my antivirus
(its the only factor I really have control over)and installed the latest offline installer from the link you provided Jane.
I have been working for the last 15 hours or so with no issues.
Its possible that my antivus company (McAffe) may have fixed the issue where they overscan files crashing the computer.
(Your milage may vary depending on your antivirus company)Not sure if the advanced re-install instructions that the Dropbox technician gave me also were also a factor.
EDIT: After 4-5 Days of operating normally - I had another blue screen
- Jane
