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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
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I asked again our It, the agent in comflic with dropbox is called "data lost prevention agent" DLP and seems to be a software sold by symantec. It has the duty of creating inventory of all sw and staus of windows for teh centralize IT. According to the guys other software have problem with it causing windows blue screen. Now the problem is that being a corporate computer they prioritize DLP to dropbox so no solution, unless someone in Dropbox address the problem. i hope this can help
- Fiona
Dropbox Staff
Hello everyone! FadedPoppy carandswe PeterDBU cstiles
Can you please let us know, how many of you you have Symantec installed?
If you do, do you have the Symantec (tm) Endpoint Protection Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)?
Thank you all so much for your time responding to this question.
Hi - mine is Symantic V 14 (14.0 RU1 MP2) build 3929 (14.0.3929.1200)
Hi Jane, Apologies for being out of the fold for so long. I do not have Symantec installed on my PC.
Regards,
Jason.
- Jane
Hi Jane, I do not have Symantic installed either.
Hi have McAfee Agent installed 5.0.6.220
Netskope Client 57.1.0.206
Holmes End Point Solution 1.0.1803.29
Hi I do not have Symantic installed either and I hope you guys can solve this issue quickly. I can not do any work
Thank you
- I don’t have Symantec installed on my computer either.
Please let us know when you’ve resolved the problem.
Thanks. - Jane
Hi Jane,
How do ping the agent? I've been back and forth my email over the last few weeks so dont understand how ive been marked as about to close.
Thanks
