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"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the error "Couldn't complete sign in. Please try again. " I have uninstalled Dropbox and reinstalled several times, and it gives me the same error. I'm able to use my phone app just fine, just not on the PC.
I have paused Carbonite as well as Norton but that doesn't seem to help either. I don't have Bitdefender or anything else loaded.
Can anyone help? I'm about to chuck the computer out the window and retire!
Hi Jay and Megan,
I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked. I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit. Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong. If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer. Thank you for your help, it's very much appreciated! Nancy
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- Walter
Dropbox Community Moderator
Hey Adropped - have you tried a clean, advanced reinstall yet?
Make sure you're not connecting more than 3 devices to your account as you might hit your device limit.
Let us know how it goes?
PS: If you have any security software running on your computer, you can temporarily disable them as well during the reinstall.
Hello, I tried the advanced uninstall and followed the steps.
Installed Dropbox Version 183.4.7058 and signed in. Am still getting the same message "You are using old version of Dropbox. Please download latest version...."
The latest version was causing me problems.
please guide me.The latest stable version is what was causing me problems from the beginning.
Dropbox was working wonderfully well until some time early this year whenit kept on taking so long to sign in.Unfortunately, I had no luck with the latest installation. Am back to square 1 with the same message "Couldn't complete sign in. Please try again"
Any ideas?
