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Daniella1's avatar
Daniella1
New member | Level 2
5 years ago
Solved

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get preferences or change where files are synced. I would just like the app back, no more finder access. 

  • I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

36 Replies

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  • chrismast12's avatar
    chrismast12
    Explorer | Level 4
    3 years ago

    I have no dropbox desktop app. It's only my finder window. I would love to discuss this further, not in a community forum. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The folder in Finder with the Dropbox icon is your Dropbox folder. The Dropbox desktop application should be visible in the menu bar at the top of the screen near the clock.

     

    This article will tell you where to look for the icon.

  • chrismast12's avatar
    chrismast12
    Explorer | Level 4
    3 years ago

    Yes - I have the dropbox icon in the menu bar. Within that, I do not know how to set my Desktop as 'sync offline'. Other than that, I only have access to Dropbox through my finder window. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you right click the Dropbox folder in Finder, do you have an option to mark the folder as 'Available offline'?

  • Alexburn's avatar
    Alexburn
    New member | Level 2
    3 years ago

    I have just updated my Mac dropbox app.

    So now there is no App, it just opening the dropbox folder? Why is this happening?

    How to control my drop box account? there is no icon in the status bar as well.

    So bad

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for letting us know, Alexburn.

     

    Did the updating process actually finish?

     

    If you haven't already, can you please restart the computer, to see if that helps?

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