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DropBox App not opening. Only Finder opens.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get preferences or change where files are synced. I would just like the app back, no more finder access.
I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
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This didn't work for me.
- Megan
Dropbox Community Moderator
Hi nicolelenadipaolo, welcome to our Community!
Since this thread a bit lengthy, could you clarify the exact steps you tried, that didn't work out for you?
Also, any additional info as to the issue you're experiencing, the OS on the device you're using, and Dropbox version are most definitely welcome. We need all the info we can get, in order to get to the bottom of this.
Keep me posted!
Still can´t get this to work. There´s no option to switch from finder to desktop app under the preferences
- Jay
Hi Achieved Media, could you clarify if you're referring to the old Dropbox desktop application interface, which is no longer available, or just opening the app to view the preferences?
I'm also attempting to set my Desktop files to sync while being available offline. That used to be available in the Dropbox App. As a finder only, the option is not there. Meaning whenever I download a new file on my desktop, it syncs it but I have to open the file to make it available offline.
- Hannah
Hey chrismast12, if you right-click on a file and choose to "make (it) available offline" it should stay available for you to access at any time, however thanks for your feedback on this.
I will make sure to pass it along to our team.
Thank you - but I'm referring to making the entire "folder" of my Desktop available offline. I realize I can click on a single file at a time to make it offline, I want the whole Desktop, by default, to be available offline -- like it used to be.
- Jay
Hi chrismast12, are you not able to mark the entire Dropbox folder as available offline on your device?
There is no dropbox folder. It's just a finder window with Dropbox default selected (in favorites column on left side) all of my files listed in their normal finder set of folders.
- Hannah
Hey Chris, if you're using the Dropbox desktop app and you see a Dropbox option in your finder with the Dropbox icon on it, that's your Dropbox folder.
You can make files available offline in that folder, or right-click on the Dropbox folder itself, to make all your Dropbox files available offline.
However, regarding your desktop folder, is it currently backed up through our backup feature?
And do you have any other Dropbox options when you right-click on it?
