Dropbox error 1073741819 after uninstalling, and reinstalling the app on my Windows 11.

Hi Walter

I have created a brand new user profile (not an easy matter!) and try to install Dropx with the administrator rights, but I have the same (new) problem : as soon as the installation begins, I get the message " Echec de l'installation. Echec du demarrage du programme d'installation de Dropbox". 

Thanks for the update here, Francois.

Just to confirm, before all this, were you able to use the Dropbox app on this computer without any issues?

Yes sure, I used it for years and after a reload of Dropbox (on the same computer) it became impossible to connect it because "I had more than 3 devices", that was never the case.

I was also surprised to see that as of July 1st the problem changed : it was not only impossible to install Dropbox but even to begin the installation process. I had probably deleted a file useful for that. So I have recovered all folders cancelled at this time and this impossibility to even begin the installation process has disappeared. However I still have the main impossibility to install Dropbox (at the end of the installation process), with the same error code -1073741819. This is teh case also with the brand new profile I have created.

I have also tried to use the Link Computer option to install Dropbox from my phone, but no way, same problem.

Hi again, Francois4! We appreciate all the info you’ve provided and thanks for your patience so far. 

I’ve gone ahead and logged a ticket for you, so that we can investigate the issue internally. Please reply back to it, once you see it in the inbox of your email address.

I face the same problem.

My Dropbox stopped replicating of PC / Windows 11. So I uninstalled and re-installed, disabled antivirus and firewall and at installation I got error 1073741819. I formatted my computer back to factory settings, installed Dropbox, and I got it working for a few days. 

Two days ago, it stopped executing again, I could not open it and therefore the new files that I placed in my local Dropbox folder would not synchronize with the cloud. So, I uninstalled and reinstalled, and got error 1073741819 again. I disabled antivirus and firewall, closed Dropbox, uninstalled the program, restarted my computer, deleted Dropbox folders at “HKEY_LOCAL_MACHINE” , deleted all Dropbox folders at “%LOCALAPPDATA%”, “%APPDATA%”, “%PROGRAMFILES%” y “%PROGRAMFILES(x86)%”, updated Nvidia drivers, reinstalled a couple of Dropbox full versions of the software, including Dropbox219.4.4463 and still, it doesn't work. I get error 1073741819 all the time.

I have also created a new user with administrator rights, tried to install the program, but it doesn't respond. If I search for it, I can see Dropbox among my programs, but if I click on it, it will not even open. 

I have been using Dropbox with a subscription for over 15 years, but I must admit that I have grown tired of facing so many problems that caused me to waste so much time trying to solve them and I have started searching for other alternative software. 

Hi bosmancito​ and TheFieldMarshall​,

Could you please attempt to install Dropbox using the following Enterprise installer link instead? 

https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=228.4.5567

If the issue persists, please confirm whether you have any antivirus software installed? If not, are you using a VPN or proxy?

The Error code -1073741819 (hexadecimal: 0xC0000005) is a Windows access violation error. It typically occurs when an application tries to access memory it is not permitted to, often due to:

• Corrupted system files
• Faulty or incompatible drivers
• Software bugs or conflicts
• Hardware issues (RAM, disk errors)

1. Run System File Checker (SFC)

• Open Command Prompt as administrator.
• text
  • sfc /scannow
• Let the scan complete and follow any repair instructions.

2. Use Check Disk Utility

• In Command Prompt (admin), type:
  • chkdsk /f /r
• Confirm scheduling if prompted, then restart your computer
  
  

Try these steps and let me know how it goes.