I cannot see the Make online-only feature by simply right clicking on the respective folders/files.

Hi alokprasad19, let's jump right into this! 

Are you on a Dropbox Basic plan, while using a Windows machine? The option to make files available offline or online-only should only be on paid plans for Windows.

Could you confirm what syncing icon you have on your files in the Dropbox folder?

Let me know more!

Hey Megan, thanks much for the prompt response. I am using dropbox standard, it's one of my colleague's accounts and me another colleague are using the same account for a project. They can see the "make online-only" option while right clicking on respective folder and files and I am not able to see this.

My colleagues can see Green Circle with a Checkmark over files/folder, however I cannot see anything.

Let me know if you need more information.

Hi alokprasad19, thanks for letting me know! 

Are you sure the app is running at the moment? 

Also what is the sync status and version of the application? You can see that, if you hover your mouse over the Dropbox icon in your task bar.

Also, are you able to see any other Dropbox options when you right click on your files/folders? 

Hi Megan,

Yes, I am receiving the files updated by client on dropbox.

Version of application: 188.4.6302

Sync status: Up to date

Yes, I can see other options when I right click on folder/files.

Hi alokprasad19, just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team?

Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

Hi Jay,

I am using my colleague credentials. It's a company managed device and I have installed the dropbox desktop app with admin privileges.

Hey alokprasad19 - sorry to jump in here, but could you let us know the OS version of the problematic device and send us a screenshot of the options you get when you right click on your files in the Dropbox folder?  

Thanks so much!

Hi Walter,

Please find below the screenshots.

I don't see any syncing icons on your files alokprasad19 

Is the desktop app running in your taskbar? If so, is it 'up to date' or still syncing perhaps? 

Walter Even I am not sure why I can't see the syncing icons, Green Circle with a Checkmark (right?). Yes the app is running and it is "up to date".