Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Sadly, this is an issue that is hitting a lot of us (I have yet to find anyone on macos 12.6.x who has it working) and Dropbox support has no solution to offer. I'm very concerned that the only option is a full system reinstall as it seems that the dropbox app provided from a fresh install (e.g. if you get your apps from brew) is still the previous version.

Dropbox support are ineffective : a support agent told me to upgrade my OS (I am running Mac OS 13.3.1 !), another explained me how to uninstall DropBox with terminal commands (but locating DropBox folder in my user folder while it is located in User/Library/CloudStorage).

I think it is total panic at the DB support center.

Forgive my clumsy frenchy English.

Hi Michel G.7, sorry to jump in here.

If being on macOS 13.3 doesn’t seem to help at all, please let me know, so that we can investigate this further. 

Feel free to send me the ticket number from your convo with our support team, and I’ll check it for you, as well.

And for that reason, I am giving up on Dropbox. There are many competitors which can fulfill the way I want to work with my files.

I don't want an iCloud copy.

I work with files and keep them as an automated copy on Dropbox.  

Now it will be Pcloud or Onlime as an example instead. 

They are even cheaper than Dropbox 

Pcloud is one of payment

and on Onlime it is unrestricted volumes.

Really bad step by Dropbox 

DropBox support is a disaster !

Since the new Mac version, I had several problems…

The e-mail support finally told me to uninstall DropBox using terminal commands.

I have followed their advice, BUT IT DID NOT WORK !!! 

I had to reinstall the 172.4.7555 version that located my DropBox Folder in my User Folder !!! (I previously hade moved to CloudStorage).

Now I have to wait till everything is synchronised to make my DropBox folder go to Library/CloudStorage !!!

DropBox support is catastrophic and made me waste a lot of time.

Can somebody here can tell me how to access to a phone support in French ?

Or at least a reliable support ?

All the best.

I’m sorry to hear about your experience so far, Michel G.7. 

I was able to locate your ticket in our system, and from what I can see, it’s already being handled by our specialized team. Since they have more advanced tools at their disposal, I’d suggest continuing with them directly. 

I’ve also left them an internal note, so that they can see your convo here.

You can be sorry, but less than me : I am really disappointed with Dropbox.

I have wrong advices from support team and I can't interact r-directly with them !

Last time, the terminal procedure to erase DB did not work ! (somme commands were ineffective, location were not find (I only copied/paste the lines).

Disastrous.

CAN YOU HELP ???

Hi Michel G.7, sorry to hear about that! 

Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? 

Keep me posted, and we'll take it from there!

Yes : I answer the e-mail directly…

The problem is that some matters are IMPOSSIBLE to solve with e-mail, but only sharing screen and talking on the phone !