Multiple Members with Multiple Mac Users

Chris_J,  

This is a Mac-specific issue.  How familiar are you with Macs and User accounts?  

I installed the DB app, ran it on Mac User account 1 linking it to DB business account Member account 1.  That member account has it own unique email address log on and password.  I then switched to Mac User account 2.  I ran the DB app, and linked it to DB busines account Member 2, which also has a different email address log on and a different password.  It worked fine all day...as long as I stay logged in to both Mac User accounts.  

Things go sideways when I log out of then back into one of the Mac User accounts.  I get the "Can't Start Dropbox" message.  

Why is it that it works when initially set up, but then craps out when logging out of and back into Mac User accounts and/or when shutting down the Mac entirely then restarting?  

Chris_J,

I appreciate the tip, but until I understand what the underlying issue is, I'm hesitant to try your fix.  Thanks, though.  

Thanks rbsalz

thanks for the details that you have given.  It wasn't clear before that one has their own desktop login.  Most people I deal with here at the forums, think multiple users means more than one user using the same desktop, email, etc.  So I wasn't sure.  I see clearly that you and others are having real problems.  I do deal with Macs, I use one at work and I am using one at home.

But even then, I haven't got a clue why you are having this issue.  I suggest emailing them about it by going here: https://www.dropbox.com/support/email/dropbox_app/submit

and good luck and sorry I couldn't help you

Chris_J,  

No worries.  Thanks for the thoughts.  

I already had a lengthy conversation with a DB tech person who has esclated the issue.  I just thought I'd try the forum while I was waiting for a response.  

Thanks again.  

it would be very helpful, if you are able to get it fixed, to list what helped on this thread so others who have the same issue can get the solution.  Thanks

Hello people, sorry for the slightly delayed response. 

rbsalz: Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon!

GFP: I've just reached out via your Dropbox email address with some questions for you so we can have a more in-depth look into this with all of our tools at our disposal. Take a look at your inbox (ticket ID: 9151411) and we'll take it from there. 

Chris_J: Thanks for trying to assist on this one - much appreciated. 

Have a lovely weekend!

hello, I have same issue. 2 user accounts and when I try to launch on the second one I have same error message : 

"Couldn't start Dropbox.  This is usually because of a permissions error.  Storing your home folder on a network share can also cause an error."

Should I open a case too ? I already tried to uninstall, reinstall etc etc.

Thank you

Hello razorback

Thanks for reaching out here.  Try to look at this article https://help.dropbox.com/syncing-uploads/stuck-syncing especially note where it says permissions errors,  Click on the OS that you are using, then follow the suggestion.  Also look under Permissions denied Section

Good luck

Oh thanks heavens. We've been using two users signed into two different DB for years on our PC. Got an iMac last week and haven't been able to get it to work. Exact same issues you guys are having. DB support had no answers and just repeatedly told me to to the copy/paste four lines of code that does nothing. They clearly didn't even understand the problem I was havng with multiple computer login accounts wanting to each connect to their OWN dropbox. So frustrating trying to explain over and over knowing that they aren't getting it at all. 

I'm just running out the door but so hopeful this will work!