Opening the Dropbox folder enables Num Lock.

Hey Mistic_John, let's jump right into this!

That's a very interesting case there. 

Typically, the num Lock status is indicated by an LED on your keyboard, depending on its design. Could you confirm if opening the Dropbox folder actually activates it, or not? 

Have you tried clicking on the actual button on your keyboard? 

Also, could you hover your mouse over the little Dropbox icon in order to confirm the version that you're using, and share it with me? 

Feel free to send me a screenshot of the pop-up notification you get, in order for me to have a visual too. 

Keep me posted!

Hi Megan,

Thanks for the reply! This is in fact an on-screen notification, which shows up for a moment each time you enable/disable num lock (or open Dropbox 🙃). 

When I open DB this notification pops up regardless what my current num lock status is - whether it's been previously set on or off by pressing the key.

The DB version is v215.4.7202

Got it, thanks for the heads up Mistic_John!

If you quit our app, and try to open your Dropbox folder do you notice the same behavior? 

Also, how long has this been happening, and do you notice this with other folders too?

Hi Megan,

I have a short video clip just to show how it looks on my end, but I'm not sure how to share it here.

I quit the app and it didn't help, but it did upgrade DB to 216.4.4420.

The problem persists ever since I upgraded my Windows from 10 to 11, which is about a month ago. Doesn't happen with any other application or function. It's just Dropbox somehow triggering the num lock.

I'd like to make a correction to my previous post - the notification shows up only if the num lock has already been previously enabled with the key. If it's been disabled, opening DB does not trigger the notification. So it's not that the num lock gets actually switched on or off by DB, it's only the notification popping up for whatever reason.

Hi there Mistic_John - thanks for the additional information there.

Can you please try a reinstall and let me know if this persists? 

If it does, you could also try creating a new OS profile and trying to install the app there. 

I've also been having the same problem for a few days now. Every time I open the Dropbox folder through the icon on the Taskbar it activates Num Lock and also Alt. I have Windows 10 and I've already tried reinstalling the application.

Hey there @ArturV - thanks for bringing this to our attention. 

If it's not too much to ask, can you try creating a new OS profile and try to install the desktop app there? 

Do you get the same results? 

Hello Walter,

I have reinstalled Dropbox, but unfortunately the issue persists.

Creating a separate OS profile just to try to fix a bug like this seems like an overkill, to be honest

Hey Mistic_John, can you try these steps for an advanced reinstall of the app, to see if that makes a difference?

I have the almost the same problem!!!

Everytime i double click the dropbox icon on the task bar so as to open  the dropbox folder in the explorer, the numLock UNLOCKS.

If its unlocked and do the same thing again (double click the dropbox icon), nothing odd happens.

Windows 10 Home

dropbox 216 4 4420