"Pause Sync" does not automatically restart on my Windows device.

This morning, I had paused syncing until 8am GMT and now I can not restart syncing at all as the menu options are for pausing syncing and not restarting syncing as per the image below

I tried to exit dropbox and restart but that made no difference.  I also tried to change the time to pause syncing for to no avail but when I changed the time to 30 minutes (even though the display said it was paused), restarted dropbox the time duration for which it was paused changed (originally 8am before the exit and as shown above now 00:03).  I am on version 240.4.8493 and on Windows 10 pro.  Could it be a windows 10 issue?

Is there any way to setup upgrades so that beta versions are not installed please?  I am not a fan of automatic upgrades for this reason and certainly don't want non stable versions installed without my knowledge/permission.

I always pause syncing during the day and restart at night before logging off so this is very important functionality for me so I would appreciate any help and resolution.

Another annoying feature I've noticed is that when syncing is paused, you have to click on the down arrow to show the menu whereas in the past you could click anywhere from the pause button to the down arrow (including the syncing paused phrase as underlined in the above image)

Thanks very much

Sorry to hijack another thread. I was hoping that OP solved his problem.

The issue has been happening for the past month or two once Dropbox updated the UI to the more modern version. I don't recall the version number, unfortunately.  However, I have tried uninstalling/reinstalling the application and it doesn't work.

The one "clue" that I discovered in my troubleshooting is that if I  "pause until tomorrow", the app will automatically resume late in the afternoon on its own instead of at 8:00am, like the notification says. This makes me think it's a timezone issue.  I suspect Dropbox might always use UTC instead of my local timezone when determining when to resume syncing.

I should also add that I found the problem on multiple computers, so its not unique to a particular configuration on one machine.

Do not waste your time uninstalling/reinstalling or singing-out/in. If you have this problem it will not fix it. The problem also has nothing to do with the Beta version, it is in the non-beta release.

I submitted a ticket and after a few pointless and default "why don't you try reinstalling" options, I spent over half a day emailing back-and-forth with a higher level specialist, creating a long series of process log files and showing that the problem persists in a variety of conditions. Dropbox does not even attempt to start syncing when the time to restart occurs...it doesn't do anything at all, as if its not even tracking the time. Dropbox support acknowledged the bug, but have not come to a solution that I am aware of.

The one odd thing I did find is that if Dropbox is restarted AFTER the pause is set (either because the computer is rebooted after the pause was started OR because you quit Dropbox and restarted it), it does appear to start syncing again at the correct time. If you set sync to pause and Dropbox does not restart before the time "expires", it will not start syncing properly. 

Thus if you happen to do something like "Pause sync Until tomorrow" and then turn off your computer for the evening, it should start working again when you turn it on the next morning. Things like Pause for 30 minutes or 1 hour are less likely to work as you're unlikely to reboot in that interval.

The tech tried to claim that "quitting and restarting Dropbox" was a valid workaround for the bug, but I disagree because if you have to to do that anyway you might as well just manually restart sync. 

Hey rubendn! I hope you're doing well.

Keep in mind that the 240.3.8460 version is still a beta. Since you've already contacted our Support about this, I think it'd be best to continue troubleshooting with them for further assistance since they have all the available info regarding your case. 

I'd personally suggest trying out the stable version so that we can rule out that the beta version of your app is not responsible for the issue that you have mentioned. However, if this isn't something that you'd want that's understandable. 

Thanks a bunch!

Hey Homestar9, sorry to hear about that! 

Just to make sure we're on the same page here, have you tried any troubleshooting steps on your end? 

Uninstalling, and then reinstalling the app might be a great start. Also, have you noticed when this behavior first started happening?

Have you tried signing out of the app, and then back in by any chance?

Let me know more, and we'll take it from there!

It is still happening.  When I opened a ticket, their only suggestion was to uninstall and go back to a "stable" version.  I didn't want to go through that hassle so I'm just restarting manually.  It's been months so by now I'm sure one of those versions is now the stable version.

I'm not sure it it is the time zone because it has gone over 24 hours without automatically restarting.

I'm currently on version 240.3.8460

rubendn, did you ever get any help from Support to fix the issue? I'm also suffering from the bug.  I'm on version 239.4.8301 and also see that the pause feature doesn't respect the resume time. I have a theory that it might have something to do with timezones and Dropbox not respecting the current device's timezone.

Hi rubendn, Michael R.100, thanks for the details. At this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.

Perhaps.

However, it doesn't make it any less of a bug as this feature has worked without error for 15+ years until the past month or so.