Sync icons no longer appear in Finder after upgrading

Hi Cody_P, if you're not seeing any sync icons, then it means that something else is occurring. Have you trying installing the app again, without uninstalling first, by using this link?

Hi Jay,

Yes, I have. No changes after installing again.

Hey Cody_P, just to confirm, are syncing icons missing from all the files in your Dropbox folder?

If you right/control click a file and choose "make available offline" or "make online-only", do you see any change?

Also, what's the sync status of your Dropbox app and which version do you have installed?

You can see this info by hovering over your Dropbox icon.

Hi Hannah,

That's correct. All syncing icons are missing. For example, when I offline, there's no green check mark.

Sync status is that all files are up to date. I'm on version 170.4.5895.

Thank you.

Thanks for the update here, Cody.

You mentioned that you've tried a few troubleshooting steps, can you let me know what you tried?

And if you haven't already, can you also restart your computer to see if that helps?

Sure. So I've logged out and back in to my dropbox, updated DB (without uninstalling), and restarted my computer multiple times. I've removed the dropbox folder from my finder favorites and re-added. I've disabled and re-enabled the dropbox "finder extensions" button in my system preferences. I think that's it.

I haven't done a full uninstall and re-install yet as I was hoping to avoid having to re-offline lots of large files. But I could try that overnight.

Hi Hannah,

Granted DB full disk access but no differences with the sync icons.

I'm going to do the full re-install tonight. Will let you know if that works!

Thanks, Cody, will be looking forward to your reply!

So it seems as though granting full disk access did the trick. I think it must not have fully refreshed permissions until I did a system restart over the weekend (which I had thought I had done right away).

Thanks for the suggestion!