Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 7
3 years ago
Solved

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920

 

I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.

 

I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!

 

Device: MacBook Air (M1, 2020) 

desktop
Dropbox Backup
GUI
Mac
sync

57 Replies

Replies have been turned off for this discussion
Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Scissoir and Glue, sorry to hear about this.


    Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar at the moment? 

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    3 years ago

    Also chiming back in here as I just saw Scissoir and Glue's last message as well. The icons were working for me but have mainly disappeared again. They came and went a couple times but they've been gone now for at least a week now unfortunately.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear that, Cody_P.

     

    Which macOS and Dropbox versions are you currently on?

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    MacOs Ventura 13.3.1 and Dropbox 171.4.6182

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey everyone! Just to make sure we’re on the same page, can you please let me know if you’ve all already tried to reinstall your Dropbox app and also, refresh your Finder?

     

    Also, Scissoir and Glue, can we open a ticket for you, and investigate this further by looking into your Dropbox account?

  • dropitlikeitshot1's avatar
    dropitlikeitshot1
    Helpful | Level 7
    3 years ago

    I'd love to see a screenshot of what the icons are SUPPOSED to look like in Finder. Can anyone share?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dropitlikeitshot1, I hope you're doing well! 

     

    You can see more, in regards to the syncing icons, in this Help Center article. 

     

    If you have any questions, don't hesitate to let me know! 

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    3 years ago

    Hi Nancy,

     

    Yes. I've re-installed the app and refreshed finder. The thing that temporarily worked for me was when I granted dropbox full disk access and then restarted my system. I had the icons for a short while but then they disappeared after another system restart.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!