Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
maddiecatania
2 years agoNew member | Level 1
Syncing icons are missing from Dropbox folder in macOS Sequoia
hey! I have a new iMac with sequoia installed. I have the dropbox desktop app but it won't allow me to see the syncing symbols or right click and download. I know there is a setting in the privacy/security tab and then to click something in extensions.. but sequoia does not have those settings. just wondering if anyone has a solution for this
12 Replies
- Hannah2 years ago
Dropbox Community Moderator
Hey maddiecatania, thanks for letting us know about this.
Can you try the following steps to see if they help?
- click on the Apple logo in the top left corner.
- select Force Quit.
- select Finder and relaunch.
Keep me posted.
- maddiecatania2 years agoNew member | Level 1
this also didn't work :(
- Megan2 years ago
Dropbox Community Moderator
Hey maddiecatania, let me also jump in here!
Would you mind clarifying the app's current version that you're using on your device, along with its syncing status?
You can find both by hovering over the little Dropbox icon, next to your WiFi on your menu bar.
- OliverN10 months agoExplorer | Level 3
Hi Hannah and Megan
I'm having the same issue.
I'm on Dropbox 216.4.4420 and it is synced.
Hope to find a solution. - Hannah10 months ago
Dropbox Community Moderator
Hey OliverN, sorry to see that you're having this issue.
A new version of the Dropbox app was released yesterday; can you restart the app, so it can update and see if the issue persists?
- OliverN10 months agoExplorer | Level 3
Hi Hannah
My current version is now 217.4.4417, and the issue persists.Do you have other suggestions?
- Nancy10 months ago
Dropbox Community Moderator
Sorry for jumping in, OliverN. Can you please follow these steps and let me know if they help?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch. - jonpen6910 months agoNew member | Level 2
This is also an issue for me. I have gone through all the recent suggestions here, and no dice.
- peteraschindler10 months agoNew member | Level 1
Same issue for me!
- Jay10 months ago
Dropbox Community Moderator
Hi jonpen69, peteraschindler, as you're experiencing these issues, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!