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System Tray Window shrinks every time I open it
This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's so small that it's completely unusable, as none of the text or icons are displayed anymore. I tried restarting my PC, uninstalling + reinstalling Dropbox, the problem still persists. I've never had this problem with any other system tray app.
Now the only way I can see options like Pause Syncing and Preferences is by right-clicking the system tray icon. Does anyone have any idea what could be causing this?
Hi Darryl!
We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week).
Let us know if you can still spot this issue after upgrading it.
Thanks.
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Megan and Dropbox team, we have three customers (me, phil_stothard, dvanable) now seeing the same probable cause of this issue. When screens are switched, the algorithm that detects the new screen and resizes the tray popup is not scaling properly to the new screen size. I believe that you should be able to replicate this by attaching a Windows 11 PC to a KVM switch and switching between displays. Please keep us posted.
180.4.4912
Latest per Dropbox hover.
@darrylschick calls it - three reproduceable cases, all sound identical (I also use a switch between two HDMI cables - have tested without the switch, that's not it.
Dave
Now I have this problem. All icons are gone at the top of the tray popup.
What is Dropbox's sprint cycle and schedule? This seems like a pretty important issue, that has been open for (likely) several sprints now.
I ended up backing up my hard drive manually to be sure I had a capture before traveling -- took several hours of baby-sitting, just before a big trip which I would call quite a nuisance at minimum.
Dave
This probably won't help anyone using Windows 11, but the problem fixed itself completely after I updated to Windows 10 Build 19045. At the time of my initial post I had kept my PC on an older version since MS updates kept screwing up software I need for work.
Now my Dropbox UI is working normally. Wish there was a more concrete answer😕
Thanks - and sadly I am on Win 10 v19045.3324 and still experiencing the problem... won't be moving to Windows 11 until they enable the ability to NOTE stack windows.
Dave
- Walter
Dropbox Community Moderator
HI all, could you let us know if you happen to be running any 3rd party apps that might be causing issues?
For example, Fences, 7 Taskbar Tweaker and TaskbarX are all different apps that affect layout/organization of normal Windows functions that could be causing some kind of visual issue.
If you are running any of these, could you try disabling them temporarily and let us know if it resolves the issue?
Walter I don't have any of those programs. The only two PC's with the issue are Dell XPS running Windows 11 that switch between using different monitors using a KVM switch. My other 15+ computers at my business don't have the issue, although they are Windows 10. So the possibilities I see so far is that the window does not resize properly in response to changing monitors, or compatibility with Win11.
