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System Tray Window shrinks every time I open it
This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's so small that it's completely unusable, as none of the text or icons are displayed anymore. I tried restarting my PC, uninstalling + reinstalling Dropbox, the problem still persists. I've never had this problem with any other system tray app.
Now the only way I can see options like Pause Syncing and Preferences is by right-clicking the system tray icon. Does anyone have any idea what could be causing this?
Hi Darryl!
We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week).
Let us know if you can still spot this issue after upgrading it.
Thanks.
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And I'm on Windows 10, and I also switch between monitors via HDMI A/B switch.
Dave
Walter If you take a windows laptop with dropbox installed and plug it into an external monitor (ideally with a different screen resolution) and disconnect and reconnect it a number of times you may see the issue. If that doesn't work try a HDMI switch and switch the PC between two monitors of different resolution.
- Megan
Dropbox Community Moderator
Hey guys!
For anyone facing this, can I ask if your screen's resolution is set as the default, or if you've changed that in any way?
Keep us posted!
Both the laptop and flat panel display are set to default.
Dave
- For what it is worth mine works ok to my external monitor but does the shrinking on the laptop monitor - which is set by default to the recommended view which is a very high resolution and 200%.
The shrinking - which is literally halving in size with each view - only happens on the laptop screen. If I restart the laptop it goes back to normal then halves each time. It is always fine to the external monitor.
I’m a bit past caring I was initially pulling all of the content from Dropbox down to a new user on the laptop so needed to monitor it. Now it’s just business as usual updates largely from laptop to Dropbox and don’t need to watch. Surprised you haven’t fixed it or presumably even replicated. - Megan
Hi dvanable, in this case, can I send you an email, in order to have a closer look into this?
Also, phil_stothard, you mentioned that on the laptop monitor the display is set to 200%. Have you tried changing it to 100%, to check if the same thing happens then?
i'm sure it won't happen at 100%, but I am not setting everything on the laptop display to suit one minor application............. the recommended settings are 200% and 2880x1800. I'm not going go against those just for one drop box window which should work with those display settings.
I think you have more than enough information to know what the issue is and go away and resolve it. Some other old apps misbehave with these settings but not to the extent dropbox does i.e. continually halfing the display window size.
Megan, yes please. Do you have it from my account info?
Dave
- Hannah
Hi all, thanks for all of your insight on this.
We actually brought this up to our team, and we'll be implementing a fix soon, to address these reports.
We'll update you here once we have news.
Thanks again!
Hannah Will the update address both issues (shrinking window size, and disappearing icons)? The disappearing icons issue occurs even when the window does not shrink. I posted a screenshot earlier in this thread, and am seeing it again this morning. When this happens, it's impossible to access the settings, web link, search, etc.
