Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

joecohs's avatar
joecohs
Helpful | Level 5
11 months ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,

 

Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself.

By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been removed, but the space for it is still there, when clicking it, it pulls up the Dropbox pop up as normal. 

 

When we go to share files we are presented with the options that can be seen below. 

What we have to do is redownload the Dropbox installer and reinstall Dropbox. When the install is done, we dont need to do anything else, no resyncing files etc. It picks up where it left off.. Really weird. 

This is happening for people on different versions of MacBooks, different versions of Dropbox etc.

 

Any advise?

 

desktop
Install
Mac
  • joecohs's avatar
    joecohs
    5 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

53 Replies

Replies have been turned off for this discussion
Show More
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi loganvie! Thanks for reporting this here. 

    Do you happen to know the app version of your client’s Dropbox app? 

    Did they notice this issue after a specific Dropbox or OS update on their computer?

    Finally, since you mention you’ve already tried all troubleshooting steps listed in this thread, I’m guessing you’ve tried both a basic and an advanced reinstall of the Dropbox app. Is this correct?

  • bkimball90's avatar
    bkimball90
    Helpful | Level 5
    5 months ago

    I have no idea how but all of a sudden, it appears to be finally resolved for me.  And only after about 5 months of frustration!  I'm now running version 229.3.5074 (Apple Silicon version) and as of now, I have only added my work account.  I removed my personal account to see if that would help but now I'm afraid to add it back.  I'll give it another week or so before pushing my luck.  I'm not positive but I believe I installed the enterprise edition also.  I did not remove my AV software either.  Fingers crossed it doesn't revert back to removing itself.  I'll post again if I see any changes.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey bkimball90, thanks for the heads up!

    Definitely keep an eye on it, and let us know if anything changes.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!