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Why does Dropbox for MacBook keep 'removing' itself?
Hi,
Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself.
By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been removed, but the space for it is still there, when clicking it, it pulls up the Dropbox pop up as normal.
When we go to share files we are presented with the options that can be seen below.
What we have to do is redownload the Dropbox installer and reinstall Dropbox. When the install is done, we dont need to do anything else, no resyncing files etc. It picks up where it left off.. Really weird.
This is happening for people on different versions of MacBooks, different versions of Dropbox etc.
Any advise?
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.
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We don't have SentinelOne but do have BitDefender on our devices.
Hi - I've been in several discussions with support. They advised downloading and using the Intel offline installer. I tried this and it sorted things for a while but Dropbox uninstalled itself just this morning so clearly not resolved.
Nancy still not resolved. I was advised by technical support to do an advanced reinstall and then use the offline installer specific to my Macbook processor. I did this and appeared to be more stable but then the issue happened again earlier this week - the app removed itself or was removed somehow and I needed to reinstall again.
One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead.
No idea why, but this worked for some of our users.I tried what joecohs suggested as the last thing support told me was to wipe my computer and don't install my AV software which goes against my company's policies. Also, it's happening to our CEO and I'm not going to tell him I have to wipe his computer and it may help. I guess I'll see if this works but after 5 months+ of fighting with this, my expectations aren't high.
This is also happening for a client I am trying to assist. We can get it working by uninstalling and reinstalling, but it breaks when the Macbook restarts. We have allowed it in the security software, we even tried turning off the security software entirely as a test. The MacOS is 15.5 and is an M1 processor. I have tried all the methods listed in this thread, and nothing sticks. Anyone have any other suggestions?
