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msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

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  • sscotti1's avatar
    sscotti1
    Helpful | Level 5
    3 years ago

    Since i have bought a new Macbook air 1 month a go my dropbox hasn't synced so when i log in on my other devices it is not up to date. I have signed in and out and number of times turned computer on and off. From what i am reading on here it is a frequent problem. Please give me a solution or i will cancel my account as it is useless too me unless i can move across devices. That is the point of your product.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sscotti1, sorry to hear about that! 

     

    Can you clarify the OS you're using on your Mac, please? Also, did you notice the number decreasing there at all, or not?

     

    Keep me posted, and we'll take it from there! 

  • sscotti1's avatar
    sscotti1
    Helpful | Level 5
    3 years ago

    I am on a Apple M2 OS Ventura 13.4.1

     

    Have tried everything so far !!

    Getting very frustrated as its a brand new laptop - so really appreciate a quick response so i can keep working !!!

     

    Thanks,

     

    Sarah

  • sscotti1's avatar
    sscotti1
    Helpful | Level 5
    3 years ago

    Hi again - and no the number of files is not decreasing but increased yesterday!!

  • Simonsen's avatar
    Simonsen
    Helpful | Level 6
    3 years ago

    I have tried  to give full disk access - but it is still the same! What to do then?

  • Simonsen's avatar
    Simonsen
    Helpful | Level 6
    3 years ago

    Hi Walter

    Still problems after several weeks. 

     

  • Marcos12's avatar
    Marcos12
    Explorer | Level 4
    3 years ago

    I have the same problem 

    7 days stuck 'indexing' since updating on Mac

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