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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
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thank you very very kind
Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
zukunft-1984 wrote:Updated to Sonoma last night and experienced similar issues: Dropbox indexing and re-syncing all day. It wasn't practical since I was frequently on the move (on/off internet), plus completely unnecessary since all my files were already downloaded offline. Process took long without any issues until it was busy with the last file and then got stuck on 'syncing 1 file' then 'syncing'.. Quitting and restarting is not helping. Plus, all the files I'd been working on today are marked as conflicted although I did find a way to quickly identify these by checking 'folder activity' on Dropbox.com. Also, looks like the conflicted files were created when Dropbox completed indexing/began syncing. Maybe this helps someone avoid or fix the aftermath.
Also, not sure if relevant but noticed that Dropbox automatically reverted the 'New files default' setting from 'Available offline' to 'Online-only' under Preferences > Sync. Perhaps this had something to do with the indexing + re-syncing everyone is experiencing.
Ps: Still need to do a proper check for other conflicted files and disappearing/deleted files. Will update if that's the case.
Running dropbox 184.4.6543 on an M2 Max
Small update: after dealing with the conflicted files and doing some clean up (moving folders and deleting items), dropbox is now stating that my 'files are up to date'I'm now up to 14 days since anything has updated...
I have had the same problem for 2 weeks now. I did a clean install to Sonoma on a MacBook 16" (M1 Max) and a MacBook Air 13" (M2). Downloaded the latest version of DropBox and .... "Indexing".
I have been monitoring this forum and tried all troubleshooting tips mentioned, many several times. Nothing works and I consider myself having more advanced IT ability.
I see the notice to upgrade to File Provider as DropBox recommends, however, this is not possible as it is still "Indexing".
I have been using Dropbox since 2010. Rarely had any problems. But this is a significant problem. Made worse by the lack of effort being made by DropBox to offer a solution to the problem.
same problem
time to find better alternatives
digows wrote:same problem
time to find better alternatives
But which ones? iCloud drive seems to be the best alternative when using only apple products but I can't live without version history 😕
ma quando verrà trovata una soluzione? ci avete abbandonato così?
sono 15 giorni che rimane in Indicizzazione in corso
I started using iCloud Drive. It's not as good as Dropbox, but ... it works. If Dropbox takes another month to fix this, I don't think that I will be coming back.
The only fix is this: Add another Admin user to your Mac. Log out of your existing user. Log into the new user and setup dropbox app in the new user account. It will index and complete. Then just copy all your all user documents etc... to new user. After you have all your document etc copied to new user, delete the original user account. I have 5 Macs. This worked on all of them. Don't waste time trying other things. I tried them all.
Dave
