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Forum Discussion
Can’t print Word or Excel files from Dropbox.com
I have Dropbox.com set to open office files on the web with office integration. I open my Word document from dropbox.com
The file opens in Word (online at the Dropbox.com site)
When I choose File, Print...it says file is ready to print but never does anything. Never opens another window to select printer. Says if nothing opens, to download the file from the file menu. There is no download option anywhere in the file menu. Never get anything else. Doesn't print or download. No message in Edge showing me that it's trying to open a download.
Word documents = I click on print. It says file is ready to print. Nothing ever happens though. Using Edge or Chrome.
Excel = I click on print. New window opens but says blocked by Edge and Chrome. I have no extensions and set browser to defaults.
I also have an Office 365 account under a different email address. When I login to my Onedrive account, I can use everything without issue. I was trying to transition over to Dropbox, but without this properly working I can’t use it and will be requesting a refund.
Wesley from tech support keeps pushing the blame on office. Obviously not an office issue since that works perfectly fine by. It has something to do with Dropbox and/or the office integration. I really wish they would step up to the plate and assist me.
13 Replies
Files done in Word and saved to my computer will print. Anything saved in Dropbox brings up the print menu but then NOTHING happens. it is apparently not even making it into the print queue.
I have checked and I am not running a proxy or VPN. I have not changed my security software or anything else. Yet this problem with Dropbox started several months ago and is getting worse. I used to work around it by closing the Word document and then using print from the right click menu. Now even that won't work. Please find a fix for this as I loved Dropbox but this problem is causing me so much extra work I may have to go elsewhere and I really don't want to have to do that.
- Nancy
Dropbox Community Moderator
Sorry to hear about this, dreamnest33.
Can you please clarify for me if this issue is occurring on the desktop app or www.dropbox.com, like the previous users had mentioned?
Have you tried downloading one of your Word files directly from www.dropbox.com, saving it to another location on your computer and then, printing it? Does that seem to work?
Let me know, and we can take a look.
