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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there!
Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!
Andy
139 Replies
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- And then if you go to settings on excel, there's a big red X right next to Dropbox under "Connected Services". But no matter how many times you connect and disconnect, it could still access Dropbox but unable to save.
- Megan
Dropbox Community Moderator
Hi marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?
- They're all latest. I have Uninstalled and reinstalled excel from the play store. My S23 Ultra is auto update as well.
- Hi. Keep having issues with uploading my word files to Dropbox.
The message keeps reading
Can't edit - This file is read only. First save a copy of the file. - Megan
Hey there, Si5, how are you today?
Could you clarify which one of our platforms you use when this happens? I am assuming you're referring to your mobile, am I right on this?
Provided this is the case, could also clarify the version of the app you use on your mobile, your OS and also send me a screenshot of the error message, that'd be amazing.
Keep me posted!
- Windows word document on my Samsung fold and Samsung S8 ultra.
Never had this problem before.
I can't upload the screenshot of the error.
App version 322.2.4 - I have deleted and reinstalled still have the same issue
- This is happening to me with the android word app. Whenever I create a file and save it to Dropbox, it opens as read only. I can create a file and save it to my phone documents without any problems. The file will open and allow me to edit. Thx for help.
- Jay
Hi @dluptonmd, thanks for bringing this to our attention.
Could you clarify the exact steps on how you create the Word file? Are you doing in first in the Word app, or are you using the Dropbox mobile app to create the Word file?
This will help me to assist further!
