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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there!
Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tells me to save a copy, when trying to do that I get the same error message.
Up until the day before yesterday everything worked like a charm. I haven't knowingly changed anything about my smartphone's configuration, no new apps etc.
Had anyone ever experienced this issue?
Any ideas on how to solve it?
Thank you!
Andy
139 Replies
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- Jay
Dropbox Community Moderator
Did you originally create the file on your computer, or on the site or mobile app?
- I have tried both files created on my computer and files on the mobile app with the same result.
The device is Samsung Galaxy Tab 2 with latest android updates. It happens with all my word files or if I create a new word doc.
I can save the files to OneDrive without any problems.
Still doesn't work in Dropbox....
I need Dropbox though due to regulations at work.
- Exactly the same thing is happening to me. Anytime I try to edit Word files in my Dropbox folder on my Android phone, it tells me that the file is "read only" and cannot be edited. This makes Dropbox nearly useless to me.
- How do I find that information?
I also am having trouble with the same dropbox/microsoft 365 issue. it is making my tablet pretty much useless at the moment, as I work on the tablet and then use dropbox to transfer it to my home computer later on. I hate to switch to a different provider, like onedrive, because I usually don't have any problems with dropbox, but I guess I might have to switch if this problem persists. I wish they would figure it out.
- I'm having the same issue. When saving it says, "Can't Edit. This file is read-only, first save a copy of the file." and in fact is it already a new copy. Tried clearing cache, reinstalled Excell and Dropbox yet its happening to my android devices.
- Megan
Hi marloweloy, thanks for posting here today!
When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly?
If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the error message, that'd be amazing.
Thanks a bunch!
- Either I open it from Dropbox or open it from excel, it doesn same thing. I can't save anymore. But if I use a laptop or pc, no problem at all. I just wish I could attach screenshots here.
