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Andrew D.4's avatar
Andrew D.4
Helpful | Level 5
8 years ago
Solved

Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14

For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra and Mojave. My colleagues also seem to be experiencing the same issue.

I finally took the time this week to figure out what is causing the issue. As far as I can tell the problem is caused by Dropbox Finder integration. As soon as I turned off Dropbox finder integration (and restart the machine) file previews and Quick Look work perfectly.

For now I'm keeping Dropbox Finder integration turned off - I'm a designer and image previews are incredibly useful.  I'd prefer to be able to enable Dropbox Finder integration as the sync status icons are useful. 

Has anyone else experienced this? Is there a fix?

 

desktop
Mac
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.
     
    Feel free to attach a link to this thread as well in your email to the team.
     
    Thanks in advance!

48 Replies

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  • tomrantala's avatar
    tomrantala
    New member | Level 2
    8 years ago

    Same problem here!

    I disabled Finder integration, restarted computer and it works now. Enabled Finder integration again and it seems to work, for now.

  • zui's avatar
    zui
    Explorer | Level 3
    8 years ago

    (deleted, issue was different)

  • spencerjacobs's avatar
    spencerjacobs
    Explorer | Level 4
    8 years ago

    Same problem. Business Account. It's a real pain in the ass to have to relauch finder all of the time and then try to sync files locally just to preview a simple .jpg!

     

    Please fix Dropbox!

  • Ozbay's avatar
    Ozbay
    New member | Level 2
    8 years ago

    We have this problem as well. As a design agency, this is extremely annoying, since we depend on image previews a lot. And we can't seem to figure out how to fix the problem. Turning Dropbox finder integration off/ on does not always work. This problem occurred after the Mojave update. Any information about how to solve this problem is highly appreciated. 

  • jwvink's avatar
    jwvink
    Explorer | Level 4
    8 years ago

    Same problem. Business Account. So annoying! 

  • IgorA's avatar
    IgorA
    New member | Level 2
    8 years ago

    I'm just testing Dropbox for business and ran into the same issue. Highly annoying because it affects the whole computer, not only Dropbox files.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi all, just a brief update here.
     
    We’ve received some reports from users that updating to the latest Mojave update, which can be found here, appears to have resolved this.
     
    If any of you get the chance to do so, please let me know if this helps or not!
  • jwvink's avatar
    jwvink
    Explorer | Level 4
    7 years ago
    Nope, the Mojave update doesn't fix it . Still annoying thumbnails. So frustrating... I had this problem also with High Sierra.
  • irishetcher's avatar
    irishetcher
    Explorer | Level 3
    7 years ago

    I'm experiencing the the same thing but it is just JPEGs. 

    Both quick look and the right preview pane in the Finder just show the spinning loader. 

    I have seen suggestions on how to fix this including removing the DropboxQL.qlgenerator file from ~/Library/QuickLook. Neither of those locations exist on my install and I checked on an installation with HIgh SIerra. Not there either. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    jwvink, irishetcher, would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?

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