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adlbrk's avatar
adlbrk
Helpful | Level 6
2 years ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android
Microsoft
Microsoft Office
Mobile
Third Party Integrations
adlbrk's avatar
adlbrk
Helpful | Level 6
2 years ago

 if the problem is with microsoft 365 then why is it that word/excel shows up on my box app?? (see pic)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey adlbrk, sorry for the delay here!

     

    Can you try  workaround and let us know if it helps?

     

    You should be able to use the Office app to create a new file and then save it to Dropbox, as you can enable Dropbox as a location to save to.

     

    From there, you should be able to open the file within Dropbox.

    • adlbrk's avatar
      adlbrk
      Helpful | Level 6
      2 years ago

      yes I was able to do this from within 365. This worked thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy to hear that, adlbrk!

         

        If you need anything else, don't hesitate to give us a shout.

         

        Have a great day!

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